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All the Ways to Coconut Your Cocktail

All the Ways to Coconut Your Cocktail

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Coconut, a versatile and deeply flavorful ingredient, stands as a cornerstone in the vibrant world of tropical cocktails. Its rich, creamy texture, often…

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Can Alcohol Help Fast-Food Brands Win on Experience?

Can Alcohol Help Fast-Food Brands Win on Experience?

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In a surprising but increasingly common trend, quick-service restaurants (QSRs) are embracing alcohol as a key ingredient in their strategy to enhance the…

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Gratuity Guidance: The Imperative for Restaurants to Calculate Tips Solely on Food & Beverage Sales

Gratuity Guidance: The Imperative for Restaurants to Calculate Tips Solely on Food & Beverage Sales

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program As the restaurant industry navigates an intricate landscape characterized by evolving consumer expectations, sophisticated payment technologies, and increasingly stringent financial regulations, a crucial…

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Diner Stunned as Waiter Rejects $25 Tip: “Not Enough”

Diner Stunned as Waiter Rejects $25 Tip: “Not Enough”

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Wait staff are trained to go above and beyond for customers, but what happens when a customer’s generosity isn’t what it seems? In…

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Beyond the Price Tag: Why Customer Experience is Key to Guest Loyalty

Beyond the Price Tag: Why Customer Experience is Key to Guest Loyalty

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In the fiercely competitive hospitality sector, cultivating brand loyalty is increasingly dependent on an exceptional customer experience (CX), as highlighted by Qualtrics. While…

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New Study Uncovers Critical Role of Multispecies Biofilms in Listeria Contamination of RTE Foods, Highlighting Implications for Food Safety Regulations

New Study Uncovers Critical Role of Multispecies Biofilms in Listeria Contamination of RTE Foods, Highlighting Implications for Food Safety Regulations

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program A groundbreaking study published in npj Science of Food sheds new light on the complex mechanisms by which Listeria monocytogenes biofilms contribute to…

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Why Independent Restaurants Should Implement a Quality Assurance Program

Why Independent Restaurants Should Implement a Quality Assurance Program

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In today’s fiercely competitive restaurant landscape, independent establishments face immense pressure to not only attract but also retain customers. One critical strategy often…

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The Fading Lights A Look at the Nightclub and Bar Industry’s Transformation

The Fading Lights A Look at the Nightclub and Bar Industry’s Transformation

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Once the vibrant heart of urban nightlife, the nightclub and bar industry has undergone a dramatic transformation over the past five decades. From…

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Service Dogs in Hotels: A Guide to Rights and Responsibilities

Service Dogs in Hotels: A Guide to Rights and Responsibilities

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Service animals play a vital role in the lives of individuals with disabilities, providing assistance and support that enables them to navigate the…

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Service Dogs: Understanding Their Role in Public Establishments

Service Dogs: Understanding Their Role in Public Establishments

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Service dogs play a crucial role in assisting individuals with disabilities, enabling them to navigate daily life with greater independence. Their presence in…

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