Correspondence: HRBUniversal uses the following communication channels – Email/Eventbrite Event email system, SMS Messaging, Facebook Messenger, WebChat, Mobile App, Help Ticket System/Eventbrite Messaging & Telephone.
- Email/Eventbrite Event Email System – All correspondence is made through the contact person email address used for the registration. If you do not receive a confirmation email after registration please view your junk or spam folder. In order to ensure the proper delivery of emails about Instructor-Led Courses & Exam sessions, please add clientservices@hrbuni.net & clientservices@hrbuni.com to your address book. HRBUniversal is not responsible if your email provider filters email correspondence.
- SMS Messaging – SMS messaging may be used for session updates and notices.
- Facebook Messenger – This is an automated system that works off of KEYWORDS for information.
- WebChat – Is used for live website support from multiple website domains that HRBUniversal owns & operates.
- Mobile App – If you choose to download any of HRBUniversal’s mobile apps you may receive push notifications.
- Help Ticket System/Eventbrite Messaging – Is used to request reschedules, participant changes, refund requests, and general support that can not be provided in other communication channels. All changes to registration must be made by the contact only and in written form by submitting a help ticket.
- Telephone – Telephone communication is used for information exchange only. Any changes to registration must be in written form in the Help Ticket System only. Requests on any other channel will not be accepted.
By communicating through any communication channel above you agree to allow HRBUniversal to capture all information related to the communication for marketing, support, regulatory reporting & legal actions. No information will be sold to a third party at any time. You may unsubscribe at any time to any communication channel by replying STOP or UNSUBSCRIBE.
Computer Requirements:
- Instructor-Led Remote Course
- Browsers Supported on a Computer:
- Google Chrome v.80+
- Microsoft Edge v.80+
- macOS Safari v.13+
- iOS Safari v.13+
- Android Chrome v.80+
- Internet Bandwidth Recommended:
- 5 Mbps or greater.
- Test your camera, microphone, and network connection before your meeting by visiting the Test Page
- Browsers Supported on a Computer:
- Remote Proctored Exam:
- Exam Version(s)
- English
- Spanish
- Chinese
- In order to participate in online proctoring, you must:
- Have a webcam and a microphone attached to your computer
- Have a private room to take the exam in
- Have a current, Government-issued ID
- For more information – View Now
- System Requirements:
- Windows Vista or higher for PC users
- Mac OS X 10.5 or Higher for Mac users
- Internet download speed of .768Mbps or higher
- An Internet upload speed of .384Mbps or higher
- RAM of 1024MB or higher
- Not Supported:
- Google Chromebooks
- Android Tablets & Phones
- Amazon Fire Tablets
- Linux OS Computers
- Apple Tablets & Phones
- Microsoft Windows 10 in S Mode
- Microsoft
- Surface RT
- Use this Equipment Test to see if all needed requirements are met.
- Exam Version(s)
Tech Support: HRBUniversal can only provide tech support for websites & apps owned by HRBUniversal. Please contact the brand or website you need support with directly.
Rescheduling Policy: The contact person may request participants to attend another session or change participants 24 hours before the start of the session. Under 24 hours before the session start time, a rescheduled fee of $50 will be charged per participant.
If an attendee needs to reschedule. This request must be made on Eventbrite by clicking on the order number or requesting a HELP TICKET be created in our online chat. This must be requested 24 hours before the start of the Instructor-Led Virtual Course. No, rescheduled requests will be taken on any communication channel other than Eventbrite – OR – by requesting a HELP TICKET be created in our online chat. When making the request please include the following with your request:
- Original session date and location
- Requested session date and location
Please keep in mind that only the contact person can make the request and must be requested from the email address used for registration.
No refunds will be given for missed or participant cancellation of an Instructor-Led Remote Course.
Refund Policy: Registration for all Instructor-Led Remote Courses & Exams sessions is final and non-refundable. The contact person may request for a participant to attend another session or change participants. All changes must be requested 24 hours before the start of the remote course. Once remotely proctored exams are assigned to the participant they can not be changed or refunded.
Physical Items Shipped (Books, USB Drive, Study Guides, etc.) – Once the item is shipped the item is non-refundable. All items are shipped by a traceable shipping method. Once delivered HRBUniversal & shipper is no longer responsible for the participant receiving items. Fees charged by Eventbrite.com can not be refunded.
Requests for a refund can be made by clicking on the Eventbrite event order number on the original registration confirmation email sent to the contact person. You will be prompted to log into your Eventbrite account. Once logged in you may submit a request by clicking the “CONTACT ORGANIZER” button – OR – request a HELP TICKET be created in our online chat. No, a refund request will be taken on any communication channel of than Eventbrite or by HELP TICKET created in our online chat.
The only person that can request a refund is the contact person. The name and email address must match the registration. A participant can not request a refund unless they are the contact person.
All refunds will be processed on the 20th of the month and may take 20-30 calendar days to show on the bank/credit card statement.
Scores & Certificates: Depending on the exam option & brand of the exam, scores are viewable online, and certificates are available to download. All participants must print their certificates. HRBUniversal does not print or mail certificates to examinees. Please review ANAB-CFP Accreditation Program website for score & certificate availability:
- AAA Trainers Inc. (DBA: AAA Food Handler/1 AAA Food Handler)
- Certified Food Protection Manager
- APS Culinary Dynamics (DBA: World Food Safety Organization)
- WFSO-USA Food Protection Manager
- Certus/StateFoodSafety
- StateFoodSafety Certified Food Protection Manager (CFPM) Exam
- DSBWorldWide, Inc (DBA: EduClasses®)
- FMC® Food Managers Certification
- Learn2Serve
- Learn2Serve® Food Protection Manager Certification Program
- My Food Service License
- Certified Food Protection Manager
- National Registry of Food Safety Professionals
- Food Protection Manager Certification Program
- International Certified Food Safety Manager
- National Restaurant Association Solutions
- ServSafe® Food Protection Manager Certification Program
- Relish Works, Inc. (DBA: Trust20)
- Food Protection Manager
- Responsible Training / Safeway Certifications, LLC
- Food Protection Manager Certification
- The Always Food Safe Company, LLC
- Food Protection Manager Certification
Government Closure and/or Delay: HRBUniversal can not be held responsible for the closure and/or delay by a government entity for any reason (Weather, Act of God, War, Pandemic, etc….) for any In-Person Instructor-Led Course & Exam session. Participants will be scheduled for the next session within a 60-mile radius of the original location within 60 days. If the participant can not wait till the rescheduled date & location they may request to transfer to another option to achieve certification. This rescheduling may occur more than once and more than 60 days from the original session date. There are no refunds offered due to government closure and/or delay being HRBUniversal is prepared to provide all In-Person Instructor-Led Course & Exam sessions. Notice will be sent via email to all participant’s email addresses and maybe under 24 hours before the session date & start time. HRBUniversal will try its best to find an alternative solution to achieve certification to meet regulatory requirements and may differ from the original registration but the participant will not incur any extra cost unless they demand a certain branded product.
Examination Delivery: HRBUniversal is not at fault for any exam session that is not delivered or lost by the carrier (UPS, FedEx, USPS, DHL). If the exam is not delivered or lost by the carrier (UPS, FedEx, USPS, DHL) HRBUniversal will retest at no cost to the participant at the next Instructor-Led Course & Exam session.
Internet, Website, or Device Failure: HRBUniversal is not at fault for any non-functioning internet connection, website failure, or participant device failure. HRBUniversal will do its best to resolve the issue but does not provide tech support. All participants should have all devices updated and tested on the certification website that the device meets requirements before exam time. Please create a profile with the program website before exam time and bring your user-id & password with them in written form. Once the exam session starts the clock starts ticking and no extra time will be given for technical issues on the participant’s part.
Pass Guarantee: HRBUniversal does not guarantee any passing grade on any examination. If the examinee does not pass the exam they may retest at the next scheduled session. Depending on the program the retest is free. Please review all exam programs retest policy:
- AAA Trainers Inc. (DBA: AAA Food Handler/1 AAA Food Handler)
- Certified Food Protection Manager
- APS Culinary Dynamics (DBA: World Food Safety Organization)
- WFSO-USA Food Protection Manager
- Certus/StateFoodSafety
- StateFoodSafety Certified Food Protection Manager (CFPM) Exam
- DSBWorldWide, Inc (DBA: EduClasses®)
- FMC® Food Managers Certification
- Learn2Serve
- Learn2Serve® Food Protection Manager Certification Program
- My Food Service License
- Certified Food Protection Manager
- National Registry of Food Safety Professionals
- Food Protection Manager Certification Program
- International Certified Food Safety Manager
- National Restaurant Association Solutions
- ServSafe® Food Protection Manager Certification Program
- Relish Works, Inc. (DBA: Trust20)
- Food Protection Manager
- Responsible Training / Safeway Certifications, LLC
- Food Protection Manager Certification
- The Always Food Safe Company, LLC
- Food Protection Manager Certification
HRBUniversal will not re-test any examinee on the same day being that the examinee needs to review information so they can pass the next exam attempt.
Credit Card Payments: All credit/debit cards are processed on the date registration is made and through a secure third-party website with SSL encryption. All credit/debit card transactions will be charged a 3.5% Credit Card processing fee plus transaction fee. HRBUniversal does not maintain credit card information or process credit cards on its websites. If a credit card chargeback is initiated by the registrant a fraud investigation will be conducted with all information concerning the registration, payment, and IP address used by law enforcement, regulations, your credit card issuer, and our credit card processor. All certifications and/or scores are put on hold or voided by the issuing party and the regulatory agency will be notified to suspend or revoke all licenses and/or permits related to certification to operate the business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of credit card chargeback. The fees may include postage, shipping, administrative and legal fees. These fees must be paid before reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate the business.
Check Payments: HRBUniversal accepts all personal and/or business checks. All checks must be received ten (15) calendar days before the course/exam registration date for proper processing by our bank. If a returned check is received a fraud investigation will be conducted with all information concerning the registration, payment, and IP address used to law enforcement, regulatory, the bank the check is drawn on, and our bank All certifications are put on hold or voided by the issuing party and the regulatory agency will be notified to suspend or revoke all licenses and/or permits related to certification to operate the business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of the returned check. The fees may include postage, shipping, administrative and legal fees. These fees must be paid before reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate a business.
IP Address: IP Addresses are recorded and linked to all training and/or exam registrations. IP Address & Payment for training and/or exam sessions are considered a signature on a contract and you have read and agreed to the Instructor-Led Course & Exam Details.
Social Media/Online Slamming: All registrants and/or course participants agree not to submit anything negative reviews on social media sites such as Facebook, Twitter, Online Chat forums, Better Business Bureau, etc., or post anything reflecting negatively on HRBUniversal, employee’s, contractors, certification programs, license or affiliates. If such Social Media/Online Slamming is conducted HRBUniversal reserves the right to seek damages of $250,00 per post or re-post by others from all registrants and social media sites that display any negative reviews.
Audio, Video & Picture Capturing: By communicating through any channel with HRBUniversal or attending a course and/or exam session you permit to be recorded. No participant is allowed to record, duplicate, or distribute any materials used in any course and/or exam session without permission of HRBUniversal before the session.
Americans With Disabilities Act: HRBUniversal wishes to make all training and/or exam sessions reasonably accessible by persons with disabilities as required by Title III (Public Accommodations and Services Operated by Private Entities) of the Americans With Disabilities Act. After paid training session registration the attendee will provide HRBUniversal in writing at least fifteen (15) business days before the training session to determine special needs. After paid exam session registration the attendee will provide HRBUniversal in writing at least ten (10) business days before the exam session of determined exam accommodation and must be approved by the exam/security department of ServSafe. All requests must be made in writing with medical support materials. All classroom training and/or training sessions are held at all ADA-compliant facilities and provide access to all auxiliary aids and services available to participants provided by the facility. Any request under the outlined days will be treated like a regular participant registration for training and/or exam sessions.
Instructor Course & Exam Details are subject to change without notice to registrants. All course & exam session registrants have access to the course & exam details by a confirmation email sent with registration and online at HRBUni.com.