Course & Exam Details

/ Course & Exam Details

The title of the page changed for Training & Exam Details to Course & Exam details on 05/14/2017.

Location: Instructor-Led Course & Exam session location may change depending on the size of class registration.  You will receive an Instructor-Led Course & Exam session reminder via the email used for registration (3) three calendar days prior to the course/exam date and an SMS text message if an SMS telephone number was used during the registration (1) calendar day with the final course/exam session location.  All locations meet ADA requirements.  If needing special accommodations please request during registration.  These request must be made thirty (30) calendar days prior to the course/exam date. 

Correspondence: HRBUniversal uses the following communication channels – Email, SMS Messaging, ChatBot (SMS & Facebook Messanger) WebChat, Mobile App, Help Ticket System & Telephone.

    • Email – All correspondence is made through the contact person email address used for the registration. If you do not receive a confirmation email after registration please view your junk or spam folder. In order to ensure proper delivery of emails about Instructor-Led Course & Exam sessions, please add clientservices@hrbuni.net & clientservices@hrbuni.com to your address book. HRBUniversal is not responsible if your email provider filters email correspondence.
  •  SMS Messaging – SMS messing will be used for session updates and notices.
  • ChatBot (SMS & Facebook Messanger) – This is an automated system that works off of KEYWORDS for information.
  • WebChat – Is used for live website support from multiple website domains that HRBUniversal owns & operates.
  • Mobile App – If you choose to download any of HRBUniversal’s mobile apps you may receive push notifications.
  • Help Ticket System – Is used to request reschedules, participant changes, refund request and general support that can not be provided in other communication channels.  All changes to registration must be made by the contact only and in written form by submitting a help ticket.
  • Telephone – Telephone communication is used for information exchange only. Any changes to registration must be in written form in the Help Ticket System only.  Request in any other channel will not be accepted.

By communicating through any communication channel above you agree to allow HRBUniversal to capture all information related to the communication for marketing, support, regulatory reporting & legal actions.  No information will be sold to a third party at any time. You may unsubscribe at anytime to any communication channel by replying STOP or UNSUBSCRIBE.

Class Size: Instructor-Led Course & Exam sessions up to 6 people are subject to be rescheduled.  All Instructor-Led Course & Exam sessions have the maximum of 35 people. We reserve the right to combine Instructor-Led Course & Exam sessions within a 60-mile radius to meet Instructor-Led Course & Exam session minimum. You will be notified of a date reschedule or location change via the email used for registration (3) three calendar days prior to the Instructor-Led Course & Exam date. Instructor-Led Course & Exam session with less than the minimum are subject to be rescheduled and are non-refundable unless HRBUniversal does conduct an Instructor-Led Course & Exam session within 60-day within 60-miles of your original registration location. Please review Privacy PolicyTerms of ServiceCourse & Exam Details before registering for class.

Rescheduling Policy:  HRBUniversal does not reschedule an Instructor-Led Course & Exam until Instructor-Led Course & Exam session registration is closed. Instructor-Led Course & Exam sessions close (7) seven calendar days at 9:00 AM CST. HRBUniversal reserves the right to reschedule any Instructor-Led Course & Exam or exam due to size, sickness, inclement weather or unforeseen circumstances and maybe under registration closing date.  You will be notified via the email used for registration up to (3) three calendar days prior to Instructor-Led Course & Exam session date.

Instructor-Led Course & Exam sessions up to 6 people for are subject to be rescheduled if the minimum registration is not met. HRBUniversal reserves the right to combine classes in order to meet Instructor-Led Course & Exam session minimums within a 60-mile radius of the Instructor-Led Course & Exam session that the person has registered. If the Instructor-Led Course & Exam session has been rescheduled, your registration will be moved to the next Instructor-Led Course & Exam that will be held within a 60-mile radius of the original registration location within 60-days and you will be notified by email the day & time of course or exam session. Instructor-Led Course & Exam sessions may be rescheduled multiple times in a 6- day time period from the original class date until Instructor-Led Course & Exam session minimum is met.

If an attendee needs to reschedule. This request must be made by at https://hrbuni.com/request-reschedule-training-exam-date/ before (7) seven calendar days at 9:00 AM CST to be rescheduled at no extra cost.  No, reschedule request will be taken on any communication channel of the HELP TICKET system. Rescheduling under (7) seven days at 9:00 AM CST will be charged a $60.00 rescheduling fee to cover the cost of shipping of materials, meeting space and instructor fee.  All request must be made by the contact person & contact persons email address. If rescheduled attendee may attend any Instructor-Led Course & Exam session that HRBUniversal holds any time up to 12 months from the original course & exam date.   No refunds will be given for missed or participant cancelation of Instructor-Led Course & Exam registration if they can not attend the rescheduled training or exam session.

Walk-In Registration: Pre-registration is required for all Instructor-Led Course & Exam sessions.  Walk-in registration is subject to Instructor-Led Course & Exam space availability. All Instructor-Led Course & Exam cannot exceed 35 people. If a participant is not pre-registered there will be a $60 fee will be charged plus the Instructor-Led Course & Exam session cost.  This must be paid by 12:00 PM the day of the Instructor-Led Course & Exam session to continue to sit in Instructor-Led Course & Exam session.  Payment will be done by credit card or cash only (If paid by cash no receipt will be available on site and must have exact change.) The participants will only be able to take a proctored computer exam and must supply own computer.  No printed materials will be available to the students due to non-pre-registration for Instructor-Led Course & Exam session and do not qualify for discounted re-test.

No Show Attendance: If the participant does not attend the Instructor-Led Course & Exam session. They may attend any class that HRBUniversal holds any time up to 12 months with a $60 rescheduling fee.  The $60 must be paid prior to the rescheduled Instructor-Led Course & ExamNo refunds credits will be given for no-show attendance.

Refund Policy: All registrations are final and non-refundable unless HRBUniversal does not conduct training or exam session within 60-days of the Instructor-Led Course & Exam session date within a 60-mile radius of the original Instructor-Led Course & Exam location.  A participant may cancel thirty (30) calendar days after registration and receive a full refund.  All refunds will be processed on the 20th of the month and can be requested by contact person & contact persons email address. A refund request is not taken by phone, chat, or text and must be submitted via email at the following link http://hrbuni.com/refund-request/

The only person that can request a refund is the contact person.  Name and email address must match the registration for the course or exam session.  A participant can not request a refund unless they are the contact person on the registration.  This request must be made via the HELP TICKET system only.  No request will be accepted in any other communication channel.

Pass Guarantee: HRBUniversal does not guarantee any passing grade on any examination. If the class attendee does not pass the exam they may retest at a discounted price if these conditions are met:

    • Must register for the course prior to course registration closing.
    • Must complete Diagnostic Test prior to classroom training session and bring to Instructor-Led Course & Exam session. This is for all Food Manager Courses only.
    • Discounted re-test is only for people that have attended HRBUniversal Instructor-Led Course & Exam sessions. Online training, self-study, exam only or no book option do not qualify for the discount.
    • Must request the re-test with 6 months of original training date.
  • Can attend the Instructor-Led Course & Exam session for free and re-test for 50% of the exam proctor fee only one time.

Credit Card Payments: All credit cards are processed the date registration is made and through a secure third-party website with SSL encryption. HRBUniversal does not maintain credit card information or process credit cards on its websites. If a credit card chargeback is initiated by the registrant a fraud investigation will be conducted with all information concerning the registration, payment and IP address used to law enforcement, regulatory, your credit card issuer, and our credit card processor. All certifications and/or scores are put on hold or voided by the issuing party and the regulatory agency will be notified to suspend or revoke all licenses and/or permits related to certification to operate the business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of credit card chargeback. The fees may include postage, shipping, administrative and legal fees. These fees must be paid prior to reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate the business.

Check Payments: HRBUniversal accepts all personal and/or business checks. All checks must be received ten (15) calendar days prior to training/exam registration date for proper processing by our bank. If a returned check is received a fraud investigation will be conducted with all information concerning the registration, payment and IP address used to law enforcement, regulatory, the bank the check is drawn on, and our bank All certifications are put on hold or voided by the issuing party and the regulatory agency will be notified to suspend or revoke all licenses and/or permits related to certification to operate business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of the returned check. The fees may include postage, shipping, administrative and legal fees. These fees must be paid prior to reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate a business.

IP Address: IP Addresses are recorded and linked to all training and/or exam registrations. IP Address & Payment for training and/or exam sessions are considered a signature on a contract and you have read and agreed to the Course & Exam details.

Social Media/Online Slamming: All registrants and/or course participants agree not to submit anything negative reviews on social media sites such as Facebook, Twitter, Online Chat forums, Better Business Bureau, etc. or post anything reflecting negatively on HRBUniversal, employee’s, contractors, certification programs, license or affiliates.  If such Social Media/Online Slamming is conducted HRBUniversal reserves the right to seek damages of $250,00 per post or re-post by others.

Audio, Video & Picture Capturing:  By communicating through any channel with HRBUniversal or attending a course and/or exam session you give permission to be recorded.

Americans With Disabilities Act: HRBUniversal wishes to make all training and/or exam session reasonably accessible by persons with disabilities as required by Title III (Public Accommodations and Services Operated by Private Entities) of the Americans With Disabilities Act. After paid training session registration the attendee will provide HRBUniversal in writing at least fifteen (15) business days prior to the training session of determined special needs. After paid exam session registration the attendee will provide HRBUniversal in writing at least ten (10) business days prior to exam session of determined exam accommodation and must be approved by the exam/security department of ServSafe. All request must be made in writing with medical support materials. All classroom training and/or training session are held at all ADA compliant facilities and provide access to all auxiliary aids and services available to participants provided by the facility.

Course & Exam Details are subject to change without notice to registrants.  All course & exam session registrants have access to the course & exam details by confirmation email sent with registration.