Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Wait staff are trained to go above and beyond for customers, but what happens when a customer’s generosity isn’t what it seems? In…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In the fiercely competitive hospitality sector, cultivating brand loyalty is increasingly dependent on an exceptional customer experience (CX), as highlighted by Qualtrics. While…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program A groundbreaking study published in npj Science of Food sheds new light on the complex mechanisms by which Listeria monocytogenes biofilms contribute to…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In today’s fiercely competitive restaurant landscape, independent establishments face immense pressure to not only attract but also retain customers. One critical strategy often…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Once the vibrant heart of urban nightlife, the nightclub and bar industry has undergone a dramatic transformation over the past five decades. From…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Service animals play a vital role in the lives of individuals with disabilities, providing assistance and support that enables them to navigate the…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Service dogs play a crucial role in assisting individuals with disabilities, enabling them to navigate daily life with greater independence. Their presence in…
Published on August 12, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Consumers are past being pissed! A growing wave of consumer outrage is sweeping across the hotel industry as guests increasingly face exorbitant incidental or deposit fees, often exceeding $100 for a single overnight stay…
Published on August 3, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In an age where liquid body wash often dominates bathroom shelves, there’s a curious preference among many men for the humble bar of soap, especially when staying in hotel rooms. While body wash offers…
Published on August 3, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program For food service operators, ensuring the safety of their offerings is paramount. While standard food safety practices are essential, certain innovative or specialized processes may require a variance from typical regulations. This is where…