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Diner Stunned as Waiter Rejects $25 Tip: “Not Enough”

Diner Stunned as Waiter Rejects $25 Tip: “Not Enough”

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Wait staff are trained to go above and beyond for customers, but what happens when a customer’s generosity isn’t what it seems? In…

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Beyond the Price Tag: Why Customer Experience is Key to Guest Loyalty

Beyond the Price Tag: Why Customer Experience is Key to Guest Loyalty

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In the fiercely competitive hospitality sector, cultivating brand loyalty is increasingly dependent on an exceptional customer experience (CX), as highlighted by Qualtrics. While…

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New Study Uncovers Critical Role of Multispecies Biofilms in Listeria Contamination of RTE Foods, Highlighting Implications for Food Safety Regulations

New Study Uncovers Critical Role of Multispecies Biofilms in Listeria Contamination of RTE Foods, Highlighting Implications for Food Safety Regulations

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program A groundbreaking study published in npj Science of Food sheds new light on the complex mechanisms by which Listeria monocytogenes biofilms contribute to…

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Why Independent Restaurants Should Implement a Quality Assurance Program

Why Independent Restaurants Should Implement a Quality Assurance Program

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In today’s fiercely competitive restaurant landscape, independent establishments face immense pressure to not only attract but also retain customers. One critical strategy often…

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The Fading Lights A Look at the Nightclub and Bar Industry’s Transformation

The Fading Lights A Look at the Nightclub and Bar Industry’s Transformation

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Once the vibrant heart of urban nightlife, the nightclub and bar industry has undergone a dramatic transformation over the past five decades. From…

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Service Dogs in Hotels: A Guide to Rights and Responsibilities

Service Dogs in Hotels: A Guide to Rights and Responsibilities

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Service animals play a vital role in the lives of individuals with disabilities, providing assistance and support that enables them to navigate the…

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Service Dogs: Understanding Their Role in Public Establishments

Service Dogs: Understanding Their Role in Public Establishments

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Service dogs play a crucial role in assisting individuals with disabilities, enabling them to navigate daily life with greater independence. Their presence in…

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Outrage Over Excessive Hotel Fees and Shady Payment Practices

Published on August 12, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Consumers are past being pissed! A growing wave of consumer outrage is sweeping across the hotel industry as guests increasingly face exorbitant incidental or deposit fees, often exceeding $100 for a single overnight stay…

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Remote Food Protection Manager Course & Exams: Get Certified, Stay Compliant!

Remote Food Protection Manager Course & Exams: Get Certified, Stay Compliant!

Published on July 23, 2025, by Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Are you looking to advance your career in the food industry? Do you need to ensure your establishment meets the highest food safety standards? Look no further! Our comprehensive Remote Food Protection Manager…

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Fort Myers ServSafe® Food Protection Manager Certification Program: Elevate Your Food Safety Standards!

Fort Myers ServSafe® Food Protection Manager Certification Program: Elevate Your Food Safety Standards!

Published on July 21, 2025, by Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program Fort Myers, FL – Prepare to enhance your food safety expertise! On Jul 31, 2025 8:45 AM, the highly anticipated ServSafe® Food Protection Manager Certification Program will be held in Fort Myers, FL, offering…

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