Listen to the Podcast Short at: Apple Podcast | Spotify | YouTube Published on September 14, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program The hotel industry in 2025 faces a complex and dynamic environment, shaped by the intersection of evolving consumer expectations, rapid technological…
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Published on July 27, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program The Current Landscape: A Shift in Managerial Responsibilities In an increasingly competitive hospitality industry, a concerning trend has emerged: hotel and restaurant managers are transitioning from proactive operational leaders to mere “key holders.”…
Continue readingStop Paying Managers Who Are Just Key Holders The post-pandemic labor shortage forced hospitality businesses to promote staff quickly. As a result, many hotels, restaurants, and bars are currently run by Key Holders—employees who open and close the door, cover call-outs, and put out fires, but lack the critical training to make proactive operational decisions….
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