Listen to the Podcast Short at: Apple Podcast | Spotify | YouTube Published on September 14, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program The hotel industry in 2025 faces a complex and dynamic environment, shaped by the intersection of evolving consumer expectations, rapid technological advancements,…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In the fiercely competitive hospitality sector, cultivating brand loyalty is increasingly dependent on an exceptional customer experience (CX), as highlighted by Qualtrics. While…
Published on July 25, 2025, by Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program When it comes to hotel stays, different guests prioritize different amenities. While some preferences overlap, a recent survey conducted by Hospitality Insights reveals distinct desires among men and women. Understanding these preferences can…