Guest Satisfaction Archives

Hotel Amenities: What Men and Women Really Want

25JulJuly 25, 2025 By HRBUniversal

Published on July 25, 2025, by Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program When it comes to hotel stays, different guests prioritize different amenities. While some preferences overlap, a recent survey conducted by Hospitality Insights reveals distinct desires among men and women. Understanding these preferences can…

Hotel, Restaurant, & Bar Management Boot Camp

Stop Paying Managers Who Are Just Key Holders The post-pandemic labor shortage forced hospitality businesses to promote staff quickly. As a result, many hotels, restaurants, and bars are currently run by Key Holders—employees who open and close the door, cover call-outs, and put out fires, but lack the critical training to make proactive operational decisions….