Customer Satisfaction

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Why Independent Restaurants Should Implement a Quality Assurance Program

Why Independent Restaurants Should Implement a Quality Assurance Program

Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 24, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In today’s fiercely competitive restaurant landscape, independent establishments face immense pressure to not only attract but also retain customers. One critical strategy often…

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Hotel Amenities: What Men and Women Really Want

Hotel Amenities: What Men and Women Really Want

Published on July 25, 2025, by Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program When it comes to hotel stays, different guests prioritize different amenities. While some preferences overlap, a recent survey conducted by Hospitality Insights reveals distinct desires among men and women. Understanding these preferences can…

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