Service Industry

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Why “Key Holders” Are Killing the Industry. The New Year’s disasters prove the point.

Published on January 2, 2026 Brad Peters, Founder & CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program The continued viability of independent and national dining and drinking establishments is gravely imperiled. After forty years in the hospitality sector, my assessment is that the industry is in a precipitous decline, evidenced by the…

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Waitress’s Public Scolding Sparks Debate on Tipping Etiquette and Service Expectations

Waitress’s Public Scolding Sparks Debate on Tipping Etiquette and Service Expectations

Published on July 20, 2025, by Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program A recent incident at an Italian restaurant has ignited a heated discussion online regarding tipping etiquette and the expectations placed on waitstaff, even in cases of poor service. A customer, humiliated by his…

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