Listen to the Podcast Short at: Apple Podcast | Spotify | YouTube Published on September 14, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program The hotel industry in 2025 faces a complex and dynamic environment, shaped by the intersection of evolving consumer expectations, rapid technological advancements,…
Listen to Podcast Short at: Apple Podcast | Spotify | YouTube Published on August 31, 2025 Brad Peters, Founder, Director, CEO of HRBUniversal & The Plate & Pour Collective Equity Partner Program In the fiercely competitive hospitality sector, cultivating brand loyalty is increasingly dependent on an exceptional customer experience (CX), as highlighted by Qualtrics. While…