Restaurant operators could be forced to scrap service fees and other surcharges under a new proposed rule from the Federal Trade Commission (FTC), a rule that could upend restaurant pricing. Under this plan, operators of any size could face federal penalties for using service charges to compensate waitstaff or credit card surcharges to help with…
Mobile App Engagement Platform We make it fast and easy to launch a high-quality mobile app without the high cost and long development time associated with creating one from scratch. HRBUniversal can have you up and running in under 30 days with your own branded app that is affordable. Not Just A Mobile App HRBUniversal gives you…
How Our Mystery Shopping Program Works We refer to the industry’s most carefully screened professional restaurant evaluators, who visit your operation, blending in perfectly. The mystery shoppers measure performance based on your criteria and provide a detailed, step-by-step narrative of the experience. HRBUniversal’s dedicated consultants then compare this data against industry benchmarks providing operations with results that…
Professional development is learning to earn or maintain professional credentials such as academic degrees to formal coursework, attending conferences, and informal learning opportunities situated in practice. It has been described as intensive and collaborative, ideally incorporating an evaluative stage. There are a variety of approaches to professional development, including consultation, coaching, communities of practice, lesson…
Menu & Recipe Development is the lifeblood of your brand. It takes the essence of your restaurant concept from your kitchen and brings it to your guest’s table. Menu items must be innovative and flavorful to drive guest loyalty while also being consistently executable from a profitability standpoint. Menu development can be a tall order to…