Course & Exam Details Prior to May 1, 2020

The title of the page changed for Training & Exam Details to Course & Exam details on 05/14/2017.

Location: Instructor-Led Course & Exam session location may change depending on the size of class registration.  You will receive an Instructor-Led Course & Exam session reminder via the email/Eventbrite email system used for registration (3) three calendar days prior to the course/exam date.  All locations meet ADA requirements.  If needing special accommodations please request during registration.  These requests must be made thirty (30) calendar days prior to the course/exam date. 

Correspondence: HRBUniversal uses the following communication channels – Email/Eventbrite Event email system, SMS Messaging, Facebook Messanger, WebChat, Mobile App, Help Ticket System/Eventbrite Messaging & Telephone.

• Email/Eventbrite Event Email System  – All correspondence is made through the contact person email address used for the registration. If you do not receive a confirmation email after registration please view your junk or spam folder. In order to ensure the proper delivery of emails about Instructor-Led Course & Exam sessions, please add clientservices@hrbuni.net & clientservices@hrbuni.com to your address book. HRBUniversal is not responsible if your email provider filters email correspondence.
•  SMS Messaging – SMS messing may be used for session updates and notices.
• Facebook Messanger – This is an automated system that works off of KEYWORDS for information.
• WebChat – Is used for live website support from multiple website domains that HRBUniversal owns & operates.
• Mobile App – If you choose to download any of HRBUniversal’s mobile apps you may receive push notifications.
• Help Ticket System/Eventbrite Messaging – Is used to request reschedules, participant changes, refund requests, and general support that can not be provided in other communication channels.  All changes to registration must be made by the contact only and in written form by submitting a help ticket.
• Telephone – Telephone communication is used for information exchange only. Any changes to registration must be in written form in the Help Ticket System only.  Request in any other channel will not be accepted.

By communicating through any communication channel above you agree to allow HRBUniversal to capture all information related to the communication for marketing, support, regulatory reporting & legal actions.  No information will be sold to a third party at any time. You may unsubscribe at any time to any communication channel by replying STOP or UNSUBSCRIBE.

Class Size: Instructor-Led Course & Exam sessions up to 6 people are subject to be rescheduled.  All Instructor-Led Course & Exam sessions have a maximum of 35 people. We reserve the right to combine Instructor-Led Course & Exam sessions within a 60-mile radius to meet Instructor-Led Course & Exam session minimum. You will be notified of a date reschedule or location change via the email used for registration (3) three calendar days prior to the Instructor-Led Course & Exam date. Instructor-Led Course & Exam session with less than the minimum are subject to be rescheduled and are non-refundable unless HRBUniversal does conduct an Instructor-Led Course & Exam session within 60-day within 60-miles of your original registration location. Please review Privacy Policy, Terms of Service, Course & Exam Details before registering for class.

Rescheduling Policy: HRBUniversal does not reschedule an Instructor-Led Course & Exam sessions until Instructor-Led Course & Exam session registration is closed. Instructor-Led Course & Exam sessions close (7) seven calendar days at 9:00 AM CST. HRBUniversal reserves the right to reschedule any Instructor-Led Course & Exam or Exam session due to size, sickness, inclement weather or unforeseen circumstances and may be under registration closing date.  You will be notified via the email used for registration up to (3) three calendar days prior to Instructor-Led Course & Exam session date.

Instructor-Led Course & Exam sessions up to 6 people for are subject to be rescheduled if the minimum registration is not met. HRBUniversal reserves the right to combine classes in order to meet the Instructor-Led Course & Exam session minimums within a 60-mile radius of the Instructor-Led Course & Exam session that the person has registered. If the Instructor-Led Course & Exam session has been rescheduled, your registration will be moved to the next Instructor-Led Course & Exam that will be held within a 60-mile radius of the original registration location within 60-days and you will be notified by email the day & time of course or exam session. Instructor-Led Course & Exam sessions may be rescheduled multiple times in a 60-day time period from the original class date until Instructor-Led Course & Exam session minimum is met.

If an attendee needs to reschedule. This request must be made on Eventbrite by clicking on the order number or request a HELP TICKET be created in our online chat.  This must be requested before (7) seven calendar days at 9:00 AM CST to be rescheduled at no extra cost.  No, reschedule request will be taken on any communication channel of than Eventbrite – OR – by requesting a HELP TICKET be created in our online chat.  When making the request please include the following with your request:

• Original session date and location
• Requested session date and location

Please keep in mind only the contact person can make the request and must be requested from the email address used for registration.  You can view a full list of sessions at https://hrbuni.com/events.

When making this request your registration is considered as a new registration and is subject to the Course & Exam Details your read and agreed to during the original registration other then it will non-refundable if the original session was conducted on the date of your original registration.

Rescheduling under (7) seven days at 9:00 AM CST will be charged a $60.00 rescheduling fee to cover the cost of shipping of materials, meeting space, and instructor fee.  All requests must be made by the contact person & contact person’s email address. If rescheduled attendee may attend any Instructor-Led Course & Exam session that HRBUniversal holds any time up to 12 months from the original course & exam date.    

Once a request is made it may take up to (7) seven business days for a response from the scheduling department and all rescheduling fee(s) must be paid (7) seven business days at 9:00 AM CST before class date to secure your new registration.

No refunds will be given for missed or participant cancellation of training or exam registration if they can not attend the rescheduled training or exam session.

Walk-In Registration: Pre-registration is required for all Instructor-Led Course & Exam sessions.  Walk-in registration is subject to Instructor-Led Course & Exam space availability. All Instructor-Led Course & Exam cannot exceed 35 people. If a participant is not pre-registered there will be a $60 fee that will be charged plus the Instructor-Led Course & Exam session cost.  This must be paid by 12:00 PM the day of the Instructor-Led Course & Exam session to continue to sit in Instructor-Led Course & Exam session.  Payment will be done by credit card or cash only (If paid by cash no receipt will be available on-site and must have exact change.) The participants will only be able to take a proctored computer exam and must supply own computer.  No printed materials will be available to the students due to non-pre-registration for Instructor-Led Course & Exam session and do not qualify for a discounted re-test.

No Show Attendance: If the participant does not attend the Instructor-Led Course & Exam session. They may attend any class that HRBUniversal holds any time up to 12 months with a $60 rescheduling fee.  The $60 must be paid prior to the rescheduled Instructor-Led Course & Exam. No refund credits will be given for no-show attendance.

Refund Policy:

Instructor-Led Course & Exam Registration – All registrations are final and non-refundable unless HRBUniversal does not conduct course or exam sessions within 60-days of the original Instructor-Led Course & Exam session date within a 60-mile radius of the original Instructor-Led Course & Exam location. The participant will receive a full refund. Please review Reschedule Policy.  Fee’s charged by Eventbrite.com cannot be refunded.

A participant may cancel and receive a refund under these terms:

• 30 calendar days before the Instructor-Led Course & Exam original session date a full refund.
• 20 calendar days before the Instructor-Led Course & Exam original session 75% of the original registration fee.
• 10 calendar days before the Instructor-Led Course & Exam original session 50 % of the original registration fee.
• 5 calendar days before the Instructor-Led Course & Exam original session 25% of the original registration fee.
• Under 5 calendar days before the Instructor-Led Course & Exam original session date a 0 % of the original registration fee.

Online Course & Exam Registration – All registrations are final and non-refundable.  All courses are assigned within 24 hours of registration. Fee’s charged by Eventbrite.com cannot be refunded.

Physical Items Shipped (Books, USB Drive, Study Guides, etc.) – Once the item is shipped the item is non-refundable.  All items are shipped by a traceable shipping method. Once delivered HRBUniversal & shipper is no longer responsible for participant receiving items. Fee’s charged by Eventbrite.comcannot be refunded.

Request for a refund can be made by submitting clicking on the Eventbrite event order number on the original registration confirmation email sent to the contact person.  You will be prompted to log into your Eventbrite account. Once logged in you may submit a request by clicking the “CONTACT ORGANIZER” button – OR – request a HELP TICKET be created in our online chat. No, refund request will be taken on any communication channel of than Eventbrite or by HELP TICKET be created in our online chat.

The only person that can request a refund is the contact person.  The name and email address must match the registration. A participant can not request a refund unless they are the contact person.  

All refunds will be processed on the 20th of the month and may take 20-30 calendar days to show on the bank/credit card statement.

Pass Guarantee: HRBUniversal does not guarantee any passing grade on any examination. If the class attendee does not pass the exam they may retest at a discounted price if these conditions are met:

• • Must attend the full 8-hour Instructor-Led Course & Exam session.
  • Must register for the course prior to the course regular registration closing 7 (seven) calendar days prior to the session.
  • Must complete Diagnostic Test prior to the Instructor-Led Course & Exam session and bring to Instructor-Led Course & Exam session. This is for all Food Manager Courses only.
  • A discounted retest is only for people that have attended HRBUniversal Instructor-Led Course & Exam sessions. Online training, self-study, exam only or no book option do not qualify for the discount.
  • Must request the re-test with 6 months of original training date.
  • Can attend the Instructor-Led Course & Exam session for free and retest for 50% of the exam proctor fee only one time.

Credit Card Payments: All credit cards are processed the date registration is made and through a secure third-party website with SSL encryption. HRBUniversal does not maintain credit card information or process credit cards on its websites. If a credit card chargeback is initiated by the registrant a fraud investigation will be conducted with all information concerning the registration, payment and IP address used to law enforcement, regulatory, your credit card issuer, and our credit card processor. All certifications and/or scores are put on hold or voided by the issuing party and the regulatory agency will be notified to suspend or revoke all licenses and/or permits related to certification to operate the business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of credit card chargeback. The fees may include postage, shipping, administrative and legal fees. These fees must be paid prior to reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate the business.

Check Payments: HRBUniversal accepts all personal and/or business checks. All checks must be received ten (15) calendar days prior to the course/exam registration date for proper processing by our bank. If a returned check is received a fraud investigation will be conducted with all information concerning the registration, payment and IP address used to law enforcement, regulatory, the bank the check is drawn on, and our bank All certifications are put on hold or voided by the issuing party and the regulatory agency will be notified to suspend or revoke all licenses and/or permits related to certification to operate the business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of the returned check. The fees may include postage, shipping, administrative and legal fees. These fees must be paid prior to reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate a business.

IP Address: IP Addresses are recorded and linked to all training and/or exam registrations. IP Address & Payment for training and/or exam sessions are considered a signature on a contract and you have read and agreed to the Course & Exam Details.

Course & Exam Details are subject to change without notice to registrants.  All course & exam session registrants have access to the course & exam details by a confirmation email sent with registration.