Reschedule Policy & Request

/ Reschedule Policy & Request

Reschedule Policy

HRBUniversal does not reschedule a classroom training sessions until classroom training session registration is closed. Classroom training sessions close (7) seven business days at 9:00 AM CST. HRBUniversal reserves the right to reschedule any training or exam due to class size, sickness, inclement weather or unforeseen circumstances and maybe under registration closing date.  

You will be notified via email used for registration up to (3) business days prior to classroom training or exam session date.  HRBUniversal reserves the right to combine classes in order to meet class minimums within a 60 mile radius of the classroom training session that the person has registered.

If the classroom training session has been re-scheduled, your registration will be moved to the next class that will be held with in 60 mile radius of the original registration location with in 60 days and you will be notified by email the day & time of training or exam session.

Training & Exam may be rescheduled multiple times in a 60 day time period from the original class date until class minimum is met.

Please allow seven (7) business days for this confirmation email to be sent to the contact email address entered at registration.

Request a Reschedule Training/Exam Date

If an attendee needs to reschedule. This request must be made below before (7) seven business days at 9:00 AM CST to be rescheduled at not extra cost.  Rescheduling under (7) seven business days at 9:00 AM CST will be charged a $60.00 rescheduling fee to cover the cost of shipping of training & exam materials, meeting space and instructor fee.

If a person "NO SHOW'S" for the scheduled training and/or exam session that is held and wants to reschedule to a future class they will be charged a $60.00 rescheduling fee to cover the cost of shipping of training & exam materials, meeting space and instructor fee.

All request must be made by the contact person & contact persons email address. If rescheduled attendee may attend any training or exam session that HRBUniversal holds any time up to 12 months from the original registration date. All request must be received (7) seven business days at 9:00 AM CST before class date.  

If a request is made under (7) seven business days at 9:00 AM CST before the class date this request may not be honored due to the class not being held or physical product for training/exam session may not be able to be secured.  Please wait for a confirmation email of your registration to verify you are in the class/exam session.  Without a confirmation email, you may not be in the class or arrive at the wrong location.

All request are treated as a new registration and are subject to all Training & Exam Details.  Reschedule class/exam sessions request do not qualify for refund being that the original class was held in your area in accordance with the Training & Exam Details.  

Once a request is made it may take up to (7) seven business days for a response from the scheduling department and all rescheduling fee(s) must be paid (7) seven business days at 9:00 AM CST before class date to secure your new registration.

No refunds will be given for missed or participant cancellation of training or exam registration if they can not attend the rescheduled training or exam session.