Registrations May 2, 2015 – September 28, 2015
Location: Class location may change depending on the size of class registration. You will receive a class reminder via (3) three calendar days prior to the class with the final class location. All locations meet ADA requirements. If needing special accommodations please request during registration. These requests must be made ten (15) fifteen calendar days prior to training class or exam.
Late Registration: Late registration fee of ($60.00) sixty dollars will be charged on all registration that requires the physical product to be shipped. This cost is to cover the cost of overnight shipping. Registration will not be accepted if the late fee is not chosen. Registration is not complete until payment is received in full. Registration closes at these times:
- Eastern Standard Time Classes: 5 calendar days
- Central Standard Time Classes: 5 calendar days
- Mountain Standard Time Classes: 6 calendar days
- Pacific Standard Time Classes: 7 calendar days
Correspondence: If you do not receive a confirmation email after registration please view your junk or spam folder. In order to ensure the proper delivery of emails about classes adds firstname.lastname@example.org to your address book. HRBUniversal is not responsible if your email provider filters email correspondence.
Rescheduling Policy: HRBUniversal does not reschedule until classroom training session registration is closed for the time zone the classroom training session is being held in. HRBUniversal reserves the right to reschedule any training or exam due to class size, sickness, inclement weather or unforeseen circumstances and may be under registration closing date. You will be notified via email used for registration up to (3) three calendar days prior to classroom training date & exam session. HRBUniversal reserves the right to combine classes in order to meet class minimums within a 60-mile radius of the classroom training session that the person has registered. If the classroom training session has been re-scheduled, your registration will be moved to the next class that will be held within a 60-mile radius of the original registration location within 60 days and you will be notified by email the day & time of training or exam session. Training & Exam may be rescheduled multiple times in a 60 day time period from the original class date until the class minimum is met.
If an attendee needs to reschedule prior today & time of the training or registration has closed. They may attend any training or exam session that HRBUniversal holds any time up to 12 months with no extra cost. If a participant needs to reschedule under day & time training or exam session registration has closed, there will be a $60 rescheduling fee charged in addition to the class fee to attend the class. The $60 must be paid prior to the rescheduled class date. No refunds will be given for missed or participant cancelation of training or exam registration if they can not attend the rescheduled training or exam session.
No Show Attendance: If a participant does not attend the scheduled training or exam session. They may attend any class that HRBUniversal holds any time up to 12 months with a $60 rescheduling fee. The $60 must be paid prior to the rescheduled training or exam session date. No refund credits will be given for no show attendance.
Refund Policy: All training or registrations are final unless HRBUniversal does not conduct training or exam session within 60 days from the original training or exam session date within a 60-mile radius of the original class location. Participant may cancel five (5) calendar days after registration and receive a full refund unless registration is under ten (10) calendar days. All refunds will be processed on the 20th of the month. NO REFUNDS ON TRAINING MATERIALS, ONLINE TRAINING COURSES ONCE ASSIGNED OR EXPIRED, SALES TAX AND SHIPPING/HANDLING.
Certificate(s) & Score(s): Beginning May 7, 2015, ServSafe will offer complimentary eCertificates for our entire suite of training products, including ServSafe Manager, Food Handler, Allergens, and Alcohol. The certificates will continue to fulfill ANSI requirements for the ServSafe Food Protection Manager Certification and now will provide both students and proctors instant access to certificates once the exams are graded. HRBUniversal can not release scores over the phone, chat or email. All participants are given at the exam session the class/exam session number for all score(s) & certificate(s) to access on ServSafe.com.
- Computer exam score(s) & certificates are available within 24 hours of completing the exam sessions.
- Paper exam score(s) & certificates are available within 10 business days of completing the exam session.
- Immediate access for students to print, download, or email their certificates once the exam has been graded, via email notification.
- Flexibility for students to choose whether they would prefer to print or reprint their certificates directly from ServSafe.com for free or pay $10 to have a printed certificate mailed to them directly.
- Improved security and verification on the validity of certificates through the new addition of a QR code on the certificate and a corresponding certificate verification lookup function on ServSafe.com.
Pass Guarantee: HRBUniversal does not guarantee any passing grade on any examination. If the class attendee does not pass the exam they may retest at a discounted price if these conditions are met:
- Must register for the class prior to class registration cut off.
- Must complete ServSafe® Diagnostic Test prior to the classroom training session and bring to the classroom training sessions.
- Discounted re-test is only for people that have attended HRBUniversal training & exam sessions. Online training, self-study, and exam do not qualify for a discount.
- Must request the re-test with 6 months of original training date.
- Can attend the training session for free and re-test for 50% of the exam proctor fee only one time.
Credit Card Payments: All credit cards are processed the date registration is made and through a secure third-party website with SSL encryption. HRBUniversal does not maintain credit card information or process credit cards on its websites. If a credit card chargeback is initiated by the registrant a fraud investigation will be conducted with all information concerning the registration, payment and IP address used to law enforcement, regulatory, your credit card issuer, and our credit card processor. All certifications and/or scores are put on hold or voided by the issuing party and the regulations will be notified to suspend or revoke all licenses and/or permits related to certification to operate a business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of credit card chargeback. The fees may include postage, shipping, administrative and legal fees. These fees must be paid prior to reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate a business.
Check Payments: HRBUniversal accepts all personal and/or business checks. All checks must be received ten (10) calendar days prior to the training/exam registration date for proper processing by our bank. If you would like to personal & business checks by ACH processing a $25 administrative processing fee will be added to your registration and request must be made five (5) calendar days prior to training/exam registration date for proper processing by our bank. If a check is returned the registrant is responsible for the returned check. If a returned check is received a fraud investigation will be conducted with all information concerning the registration, payment and IP address used to law enforcement, regulatory, the bank the check is drawn on, and our bank All certifications are put on hold or voided by the issuing party and the regulations will be notified to suspend or revoke all licenses and/or permits related to certification to operate a business. If no fraud is found during the investigation on behalf of HRBUniversal the registrant of training is responsible for all fees related to the collection of the returned check. The fees may include postage, shipping, administrative and legal fees. These fees must be paid prior to reinstating certification to reissue licenses or permits. The registrant of training will be responsible for all fees to reissue licenses or permits to operate a business.
IP Address: IP Addresses are recorded and linked to all training and/or exam registrations. IP Address & Payment for training and/or exam sessions are considered a signature on a contract and you have read and agreed to the training & exam details.
Americans With Disabilities Act: HRBUniversal wishes to make all training and/or exam session reasonably accessible by persons with disabilities as required by Title III (Public Accommodations and Services Operated by Private Entities) of the Americans With Disabilities Act. After paid training session registration the attendee will provide HRBUniversal in writing at least ten (10) business days prior to a training session of determining special needs. After paid exam session registration the attendee will provide HRBUniversal in writing at least ten (10) business days prior to exam session of determined exam accommodation and must be approved by the exam/security department of ServSafe. All requests must be made in writing with medical support materials. All classroom training and/or training session are held at all ADA compliant facilities and provide access to all auxiliary aids and services available to participants provided by the facility.
Training & Exam Details are subject to change without notice to registrants. All training & exam session registrants have access to the training & exam details by a confirmation email sent with registration.