All help tickets are answered within 10 business days. Most are resolved within 72 business hours. Please review Course & Exam Details, Terms of Service and Privacy Policy before submitting your HELP TICKET. Most questions are answered in these documents.
To submit a HELP TICKET you must log in. A username and password were emailed to you to the contact person at the time of the registration. LOG IN or RESET or use our passwordless system to LOG IN. If registration was made through Eventbrite.com you will need to create a user account to submit a HELP TICKET – CREATE USER ACCOUNT
FAQ Detail
You must first purchase the online course in order to access it. You can purchase the course yourself or someone else can purchase it and assign it to you.
To access your course, go to Course Management and click Launch next to the course you wish to view. If your course is not available under the My Courses tab, you will need to enter the Course Access Key exactly as provided; including dashes. We recommend copying and pasting the code, if possible. The Course Access Key is a unique code that verifies a course was purchased and allows access to the course.
