Refund Request

/ Refund Request

Instructor-Led Course & Exam Registration - All registrations are final and non-refundable unless HRBUniversal does not conduct course or exam session within 60-days of the original Instructor-Led Course & Exam session date within a 60-mile radius of the original Instructor-Led Course & Exam location. The participant will receive a full refund. Please review Reschedule Policy.  Fee’s charged by Eventbrite.com cannot be refunded.

A participant may cancel and receive a refund under these terms:

  • 30 calendar days before the Instructor-Led Course & Exam session date a full refund.
  • 20 calendar days before the Instructor-Led Course & Exam session date 75% of the original registration fee.
  • 10 calendar days before the Instructor-Led Course & Exam session date 50 % of the original registration fee.
  • 5 calendar days before the Instructor-Led Course & Exam session date 25% of the original registration fee.
  • Under 5 calendar days before the Instructor-Led Course & Exam session date a 0 % of the original registration fee.

Online Course & Exam Registration - All registrations are final and non-refundable.  All course are assigned within 24 hours of registration. Fee’s charged by Eventbrite.com cannot be refunded.

Physical Items Shipped (Books, USB Drive, Study Guides, etc.) - Once the item is shipped the item is non-refundable.  All items are shipped by traceable shipping method. Once delivered HRBUniversal & shipper is no longer responsible for participant receiving item. Fee’s charged by Eventbrite.com cannot be refunded.

Request for a refund can be made by submitting clicking on the Eventbrite event order number on the original registration confirmation email sent to the contact person.  You will be prompted to log into your Eventbrite account. Once logged in you may submit a request by click the “CONTACT ORGANIZER” button.  

The only person that can request a refund is the contact person.  Name and email address must match the registration. A participant can not request a refund unless they are the contact person.  

All refunds will be processed on the 20th of the month and may take 20-30 calendar days to show on bank/credit card statement.

Please review the following policies prior to submitting your request to see if you qualify for a refund.

By making a payment you allowed HRBUniversal & Eventbrite to record your IP Address as a digital signature as acceptance agreement that you have read and agree with the Course & Exam Details, Privacy Policy, Terms of Service, Rescheduling Policy, & Refund Policy in order to proceed to the payment area to complete your registration.