ManageFirst® Program

imageedit_7_8254068978The ManageFirst® Program, created by the National Restaurant Association Educational Foundation (NRAEF) and managed nationally by National Restaurant Association Solutions, is a management development program that equips students with the key competencies they need to begin or advance their management careers in our demanding industry. ManageFirst has been adopted by more than 350 colleges and universities  and in a variety of restaurant and foodservice companies.

A competency-based program created with input from industry leaders.
The ManageFirst Program was created to address the needs voiced by industry members and educators. To ensure the program’s topics were on target, we worked with more than 400 academics, operators, trainers, hiring managers and executives to conduct an 18-month Job Task Analysis and identify the competencies essential to a manager’s success.

The ManageFirst ProgramTM is relevant, comprehensive and flexible.
The program is easy to implement in a variety of settings. Program components include textbooks covering 10 key topics, corresponding exams and certificates, and ManageFirst Professional® credential (MFPTM), which demonstrates a mastery of competencies to future employers. ServSafe® and ServSafe Alcohol® are also a part of the program.

To learn more about the program, simply click on the appropriate link below.

Program Overview

Flexible to meet the needs of academic and corporate training situations.

Program participants receive industry-respected training that prepares them to confidently lead our ever-growing industry. This management program teaches practical competencies needed to face real-world challenges in the industry, including interpersonal communication, ethics, accounting skills and more.

The ManageFirst Program is designed to be highly flexible

  • The program can be utilized in both an academic and industry training setting
  • Instructors can easily incorporate the ManageFirst Program into their current lesson plans or training programs
  • Select program components can be used as standalone training or to supplement a class or an entire curriculum

Program Topics and Exams

The ManageFirst Program topics are broken down into four Core Credential Topics and eight Elective Topics, with an exam specific to each topic. Students earn a certificate for each exam they pass.

ManageFirst Professional® (MFP) Credential

The MFP credential recognizes students as having the academic and practical knowledge they need to succeed in the restaurant, foodservice, and hospitality industries.

To earn the MFP credential, students must:

  • Pass four Core Credential exams and one Elective exam
  • Provide documentation for 800 hours of unpaid or paid industry work experience

Program Topics

The ManageFirst Program titles are organized as subject matter groups that are reflected in the 10 textbooks. For example, the Controlling Foodservice Costs Guide could correlate with a Cost Control or Operations Management Course.

The chart below illustrates how ManageFirst Program topics align with competencies managers need to succeed in our industry.

Core Credential Topics

Textbook/Exam Topic Associated Competencies
Controlling Foodservice Costs Manage and forecast profitability
Hospitality and Restaurant Management Manage team membersManage information flow
Hospitality Human Resources Mgmt and Supervision Manage team membersComply with legal requirements
ServSafe® Food safety and sanitationFacilities and equipment management

Foundation Topics (elective)

Textbook/Exam Topic Associated Competencies
Customer Service Manage guest experience
Principles of Food and Beverage Management Manage food and beverage program
Purchasing Manage purchasing information
Hospitality Accounting Manage and forecast profitability
Bar and Beverage Management Manage food and beverage programResponsible Alcohol service
Nutrition Nutrition
Hospitality and Restaurant Marketing Business promotions, marketing and advertising
ServSafe Alcohol® Alcohol law and your responsibilityRecognizing and preventing intoxicationChecking identificationHandling difficult situations

Program Components

From training materials to certificates, the ManageFirst Program is a complete training solution. Below is an overview of all of the individual components that make up the program.

Textbooks:  The program includes 10 textbooks* that can be used as standalone training materials or in conjunction with other materials. Each includes the essential content for each topic, plus learning activities, professional profiles, research topics and more.
*ServSafe and ServSafe Alcohol are both standalone programs in addition to being part of the ManageFirst Program, and therefore have their own training textbooks. For more information, please visit ServSafe.com.

Exams: Cover the material in the textbooks, and can be taken in either paper-and-pencil format or online to meet the needs of you and your class. The National Restaurant Association processes all exams, with full administration, support and customer service.

Certificates: Participants in the ManageFirst Program earn ManageFirst Program certificates after passing the exam correlating to a ManageFirst topic. These certificates reward students for their accomplishment and serve as a resource to be used in the job search process. Further, industry hiring managers can look for these certificates when searching for top-shelf, qualified talent.

The ManageFirst Professional® (MFP) Credential: The ManageFirst Professional credential is a distinguished recognition endorsed by the National Restaurant Association. This credential represents both dedication and proven management skills. Those who earn the MFP have passed five required ManageFirst exams (including ServSafe) and accrued 800 hours of unpaid or paid industry work experience. Seeing “ManageFirst Professional” or “MFP” on a resume indicates that the candidate has mastered key skills and has real-world experience. These candidates can hit the ground running.

Click for details on MFP Requirements.

The Most Respected Training and Consulting Firm in the Industry

view_qrcode1 (21) WeGoHRB Mobile App - HRBUniversal is a leading expert in the hospitality industry. With expanded services to include food safety training, mystery shopping, forensic operation audits, recruitment and much more. Trust your business to the experts in the industry to deliver professional and quality services at reasonable rates. Headquartered in Birmingham, Alabama with satellite offices and training centers throughout the Southeastern United States but servicing the nation. HRBUniversal, the coverage and experience that counts.

Download our new mobile app in the Apple iTunes store or in the Google Play store.  Just search for "WeGoHRB" to keep up with scheduled classes, prepare for your ANSI/CFP exam, Industry News and more.
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Over 5,000 Certifications

Working with great partners like ServSafe®, NRFSP (National Registry of Food Service Professionals), SURE™, NEHA® and TiPS®. HRBUniversal has issued over 3,500 Nationally Branded Certifications since the company was formed in 2010.

Serving you
7 Days a Week

The hospitality industry operates 24/7.  So does HRBUniversal if needed.   The office maybe closed but we are in your operation working to meet your needs if needed.  All you have to do is call, text, chat or email.

Trusted Industry Partner

HRBUniversal is one of the most trusted industry partners in the hospitality industry. Bringing solutions to your operation to Minimize Risk and Maximize Profits for your operation be more profitable.

The Most Respected Training and Consulting Firm in the Industry

view_qrcode1 (21) WeGoHRB Mobile App - HRBUniversal is a leading expert in the hospitality industry. With expanded services to include food safety training, mystery shopping, forensic operation audits, recruitment and much more. Trust your business to the experts in the industry to deliver professional and quality services at reasonable rates. Headquartered in Birmingham, Alabama with satellite offices and training centers throughout the Southeastern United States but servicing the nation. HRBUniversal, the coverage and experience that counts.

Download our new mobile app in the Apple iTunes store or in the Google Play store.  Just search for "WeGoHRB" to keep up with scheduled classes, prepare for your ANSI/CFP exam, Industry News and more.
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