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ServSafe Workplace® – Understanding Unconscious Bias in Restaurants (Employee) is an interactive program that sheds light on the existence of unconscious bias and guides restaurant employees in their interactions with guests and fellow employees. Developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA), the course is designed specifically for employees working in foodservice and includes restaurant-industry examples that depict a variety of scenarios in which unconscious bias may occur and the impact they can have on individuals as well as the work environment.
Language: English | 5 Modules | 30 minutes
This course will help you:
- Define unconscious bias and the many forms it can take.
- Understand the impact that bias can have on interactions with guests and fellow employees.
- Understand how to conduct yourself with a greater awareness of others’ perspectives.