Instructor-Led Course & Exam Registration - All registrations are final and non-refundable being HRBUniversal offers other options to achieve certification at no added cost which exceeds the current registration price. The contact person may request a refund for an in-person Instructor-Led Course & Exam registration if HRBUniversal does not offer an in-person session within 60 miles within 60 days of the original registration date & location. At the 60-day mark, you may request a refund through the Help Ticket System. No refund request will be accepted after 90 days from the original course & exam date. After 90 days a credit will be valid for another registration type for up to one year from the original registration date. No request will be taken by email, chat, text, or voice call. Eventbrite Fee & Taxes are non-refundable from HRBUniversal.
The contact person may request to change participants or place registration on hold for one year from the original registration date for a future session rather than request a refund please note this in the Help Ticket System.
Online Course & Exam Registration - All registrations are final and non-refundable. All courses are assigned within 24 hours of registration. Fees charged by Eventbrite.com or Taxes cannot be refunded.
Physical Items Shipped (Books, USB Drive, Study Guides, etc.) - Once the item is shipped the item is non-refundable. All items are shipped by a traceable shipping method. Once delivered HRBUniversal & shipper is no longer responsible for the participant receiving items. Fees charged by Eventbrite.com, Taxes, and Shipping & Handling cannot be refunded.
Requests for a refund can be made by submitting a request via Help Ticket System. No request will be taken on any communication channel other than Help Ticket System.
The only person that can request a refund is the contact person. The name and email address must match the registration. A participant can not request a refund unless they are the contact person.
All refunds will be processed on the 20th of the month and may take 20-30 calendar days to show on the bank/credit card statement.